FAQs

1. What are your shipping times and costs?
We offer free worldwide shipping! Once your order is processed (1-2 days), delivery typically takes between 7 to 15 days, depending on your location.

2. Do you ship internationally?
Yes! We provide free shipping to customers all around the world.

3. What is your return policy?
If you wish to return a product, please reach out to us within 15 days of receiving it. Please note, we do not accept returns due to a change of mind. If the return is approved, we will process a refund for you.

4. Do your products come with warranties?
At the moment, we do not offer warranties on our products.

5. What payment methods do you accept?
We accept all major credit cards and PayPal for your convenience.

6. How can I contact customer support?
Our support team is available via online chat, or you can reach us by email at theneobaby@gmail.com. We’re here to help with any questions or concerns!